Admin How-To Guide
Frequently Asked Questions
Fitness Tracker FAQ
Withings Technical Support
Frequently Asked Questions regarding the Withings interface
This page contains the FAQ regarding the ChallengeRunner interface to Withings
What is a Withings activity tracker?
Withings creates activity tracking devices with apps available for iPhones, Android, and Windows-based smartphones. Withings trackers are worn or carried to record activities such as steps, active minutes, distance travelled, etc.
How does ChallengeRunner use Withings trackers?
The ChallengeRunner fitness challenge system is used by wellness administrators to create health and wellness challenges for clients or employees. By integrating with Withings Health Mate, ChallengeRunner allows admins to create fitness challenges where participant data is automatically collected.
How do I obtain a Withings and it's smartphone App?
A Withings tracker can be purchased online or through many retailers. The smartphone App can be downloaded free-of-charge to your iPhone, Android, or Windows phone directly from their respective app stores.
How do I obtain a ChallengeRunner ID and Password?
Once you have been invited to a fitness challenge, you are either assigned an ID and password by your administrator or must click on a link where you will create one.
How do I link ChallengeRunner to a Withings tracker?
ChallengeRunner must be authorized to collect data recorded by a Withings tracker. To authorize ChallengeRunner, perform the following steps: (Note - You must already have a Withings account to authorize ChallengeRunner)
Log into ChallengeRunner using your ID and Password (See Above)
Click the Profile menu option under your name in the upper right hand corner
Select Withings from the drop down box and click the Authorize link.
A Withings webpage will appear. Submit your Withings account email and password
On the authorization page, click Agree
The Withings webpage will be redirected back to ChallengeRunner. You have now completed registration.
How do I log challenge activities?
Withings data will be collected automatically based on your devices syncing ability and transmitted throughout the day to ChallengeRunner.