Admin How-To Guide
Frequently Asked Questions
Fitness Tracker FAQ
Apple Health App (Apple Watch) Technical Support
Frequently Asked Questions regarding the Apple Health application
This page contains the FAQ regarding the ChallengeRunner interface to the Apple Health App
What is the Apple Health App?
Among other things, Apple Health is a repository for health and fitness data. Many apps and devices such as the Apple Watch use the repository to store data.
How does ChallengeRunner use Apple Health?
The ChallengeRunner fitness challenge system is used by wellness administrators to create health and wellness challenges for clients or employees. By integrating with Apple Health, ChallengeRunner allows admins to create fitness challenges where participant data is automatically collected.
What software is required for Health App integration?
The ChallengeRunner iPhone app is required to integrate the Apple Health App with ChallengeRunner. The ChallengeRunner app can be downloaded from the App Store.
How do I obtain a ChallengeRunner ID and Password?
Once you have been invited to a fitness challenge, you are either assigned an ID and password by your administrator or must click on a link where you will create one.
How do I enable Apple Health integration from within the ChallengeRunner app?
You will need to enable and authorize the ChallengeRunner iPhone app to collect data from Apple Health. The following steps will allow the ChallengeRunner app to pull Steps, Distance, Calories, Active Minutes, and / or Sleep.
Install the ChallengeRunner app on your iPhone
Close the ChallengeRunner app, open Settings, and then select ChallengeRunner from the list
Under health integration, click Enable and close
Open the ChallengeRunner app and enter your ChallengeRunner id and password
When prompted, enable Steps, Distance, Calories, Active Minutes, and Sleep
At this point, the ChallengeRunner app will sync with Apple Health whenever it is opened. It is also possible to enable automatic syncing; however, due to data encryption it requires that the Passcode be turned off on your iPhone.