ChallengeRunner Technical Support

Frequently Asked Questions


This page contains the FAQ regarding the ChallengeRunner platform

Question:
What type of challenges do you support?
Answer:
ChallengeRunner supports any type of challenge you can imagine. From the standard weight loss and walking challenges to activity-based and nutrition challenges. You can even have multiple activities in the same challenge with weighted points so that your participants who could lose a few pounds can effectively compete with marathoners. We recently incorporated image-based activities so you could give points for submitted meals, before and after pics, or anything else you can dream up!
Question:
How do participants submit data?
Answer:
With ChallengeRunner, participants can enter data through a standard browser, custom smartphone apps, fitness tracking devices including Fitbit, Jawbone, Misfit and the Moves App, or via texting data from any mobile phone. We believe that data entry should be as easy as possibly to enhance the user experience as well as reduce support calls to administrators.
Question:
How does the leaderboard work?
Answer:
The leaderboard is updated in real-time so participants always know the correct standings. A miniature daily leaderboard with the top-five participants provides "bragging rights" to the current leaders.
Question:
Can this service really be used for free?
Answer:
Yes. While there are some features that are not available in the free "Community Edition" and your participants will see ads on their home page, most of the system functionality is available to everyone.
Question:
What are the terms and fees for the pay version?
Answer:
The fee-based, "Commercial Edition" of ChallengeRunner has no setup fees and you only pay for the months when you have an active challenge. Therefore, if you have run a challenge for 2 months, you only pay for the 2 months based on the number of participants. Afterward, your participants and administrators can still access their challenge data and statistics whenever they like without being billed. If the administrator starts up a new challenge at some future date, they will again just be billed for the challenge duration and number of participants.
Question:
Does ChallengeRunner support team-based challenges?
Answer:
Yes, ChallengeRunner has many features to simplify running team-based challenges. The administrator has the ability to create teams and assign participants to those teams or let the participants select their own teams. Optionally, the administrator may allow team leaders to create their own teams and recruit participants for them. On the leaderboard, data can be averaged to allow teams of various sizes to effectively compete with one another or with individuals. Alternately, the leaderboard may show the non-averaged, cumulative points for each team.
Question:
Can ChallengeRunner be used outside of the US?
Answer:
The ChallengeRunner system has been fully internationalized to allow for different date and numbering systems. It can also handle alternate phone systems for administrators who want to allow participants to enter data via texting.
Question:
Does ChallengeRunner allow branding?
Answer:
The fee-based, "Commercial Edition" allows administrators to use their own logo as well as make color and font size changes. Clients who would like to integrate ChallengeRunner into their own webpages may also do so but it does require a small amount of work to set up. Please contact us for more details.

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