Fitbit Technical Support

Frequently Asked Questions regarding the Fitbit interface


This page contains the FAQ regarding the ChallengeRunner interface to Fitbit

Move Support
Question:
What is a Fitbit?
Answer:
A Fitbit is an activity tracking device with apps available for the PC, iPhones and Android-based smartphones. Fitbit is worn or carried to record activities such as steps, active minutes, distance travelled, etc.
Question:
How does ChallengeRunner use Fitbit?
Answer:
The ChallengeRunner fitness challenge system is used by wellness administrators to create health and wellness challenges for clients or employees. By integrating with Fitbit, ChallengeRunner allows admins to create fitness challenges where participant data is automatically collected.
Question:
How do I obtain a Fitbit and smartphone App?
Answer:
A Fitbit can be purchased online or through many retailers. The smartphone App can be downloaded free-of-charge to your iPhone or Android phone directly from their respective app stores.
Question:
How do I obtain a ChallengeRunner ID and Password?
Answer:
Once you have been invited to a fitness challenge, you are either assigned an ID and password by your administrator or must click on a link where you will create one.
Question:
How do I link ChallengeRunner to a Fitbit?
Answer:
ChallengeRunner must be authorized to collect data recorded by a Fitbit. To authorize ChallengeRunner, perform the following steps: (Note - You must already have a Fitbit account to authorize ChallengeRunner)
  1. Log into ChallengeRunner using your ID and Password (See Above)
  2. Click the Profile menu option under your name in the upper right hand corner
  3. Click the Authorize link next to Fitbit
  4. A Fitbit webpage will appear. Submit your Fitbit account email and password
  5. On the authorization page, click Agree
  6. The Fitbit webpage will be redirected back to ChallengeRunner. You have now completed registration.
Question:
How do I log challenge activities?
Answer:
Fitbit data will be collected automatically based on your devices syncing ability and transmitted throughout the day to ChallengeRunner.