Samsung Health App (Samsung Gear) Technical Support

Frequently Asked Questions regarding the Samsung Health application


This page contains the FAQ regarding the ChallengeRunner interface to the Samsung Health App

Question:
What is the Samsung Health App?
Answer:
Among other things, Samsung Health is a repository for health and fitness data. Many apps and devices such as the Samsung Gear use the repository to store data.
Question:
How does ChallengeRunner use Samsung Health?
Answer:
The ChallengeRunner fitness challenge system is used by wellness administrators to create health and wellness challenges for their clients or employees. By integrating with Samsung Health, ChallengeRunner allows admins to create fitness challenges where participant data is automatically collected.
Question:
What software is required for Samsung App integration?
Answer:
The ChallengeRunner Android app is required to integrate the Samsung Health App with ChallengeRunner. The ChallengeRunner app can be downloaded from the Google Play Store.
Question:
How do I obtain a ChallengeRunner ID and Password?
Answer:
Once you have been invited to a fitness challenge, you are either assigned an ID and password by your administrator or must click on a link where you will create one.
Question:
How do I enable Samsung Health integration from within the ChallengeRunner Android app?
Answer:
You will need to enable and authorize the ChallengeRunner Android app to collect data from Samsung Health. The following steps will allow the ChallengeRunner app to pull Steps, Distance, Calories, and / or Active Minutes.
  1. Install the ChallengeRunner app on your Android device
  2. Sign in using your Id and Password. If you are currently enrolled in a challenge, you will be able to select the menu from the upper right hand corner of the screen and tap Samsung Health
  3. Click to Enable Samsung Health Integration. Optionally, you may choose to allow Samsung Health to automatically transmit data to ChallengeRunner once every 6 hours.
  4. A Samsung Health popup will appear. Toggle between Off and On. Then, enable Daily step count trend and Exercise
  5. Click Done
  6. Exit the Settings screen
  7. At this point, the ChallengeRunner app will sync with Samsung Health whenever it is opened. As mentioned above, it is also possible to enable automatic syncing; however, due to the fact that your smartphone can shut down apps at will and it relies on Samsung Health and possibly other apps syncing data, there are multiple points that would cause data to stop automatically transmitting to ChallengeRunner. Therefore, it is recommended that you verify your data is syncing regularly.