Jawbone UP Technical Support

Frequently Asked Questions regarding the Jawbone UP interface


This page contains the FAQ regarding the ChallengeRunner interface to the Jawbone UP

Jawbone Support
Question:
What is a Jawbone UP?
Answer:
The Jawbone UP is an activity tracking device with apps available for both iPhones and Android-based smartphones. The Jawbone UP is worn on the arm to record activities such as steps, active minutes, distance travelled, etc.
Question:
How does ChallengeRunner use the Jawbone UP?
Answer:
The ChallengeRunner fitness challenge system is used by wellness administrators to create health and wellness challenges for clients or employees. By integrating with the Jawbone UP, ChallengeRunner allows admins to create fitness challenges where participant data is automatically collected.
Question:
How do I obtain the Jawbone UP and smartphone App?
Answer:
The Jawbone UP can be purchased online or through many retailers. The smartphone App can be downloaded free-of-charge to your iPhone or Android phone directly from their respective app stores.
Question:
How do I obtain a ChallengeRunner ID and Password?
Answer:
Once you have been invited to a fitness challenge, you are either assigned an ID and password by your administrator or must click on a link where you will create one.
Question:
How do I link ChallengeRunner to the Jawbone UP?
Answer:
ChallengeRunner must be authorized to collect data recorded by the Jawbone UP. To authorize ChallengeRunner, perform the following steps: (Note - You must already have a Jawbone account to authorize ChallengeRunner)
  1. Log into ChallengeRunner using your ID and Password (See Above)
  2. Click the Profile menu option under your name in the upper right hand corner
  3. Click the Authorize link next to Jawbone UP
  4. A Jawbone webpage will appear. Submit your Jawbone account email and password
  5. On the authorization page, click Agree
  6. The Jawbone webpage will be redirected back to ChallengeRunner. You have now completed registration.
Question:
How do I log challenge activities?
Answer:
Jawbone UP data will be collected automatically based on your devices syncing ability and then transmitted throughout the day to ChallengeRunner.