Fitbug Technical Support

Frequently Asked Questions regarding the Fitbug interface


This page contains the FAQ regarding the ChallengeRunner interface to Fitbug

Question:
What is a Fitbug?
Answer:
The Fitbug is an activity tracking device with apps available for both iPhones and Android-based smartphones. A Fitbug is worn on the arm, pocket or clipped on to record activities such as steps, active minutes, distance travelled, etc.
Question:
How does ChallengeRunner use a Fitbug?
Answer:
The ChallengeRunner fitness challenge system is used by wellness administrators to create health and wellness challenges for clients or employees. By integrating with a Fitbug, ChallengeRunner allows admins to create fitness challenges where participant data is automatically collected.
Question:
How do I obtain a Fitbug and smartphone App?
Answer:
A Fitbug can be purchased online or through many retailers. The smartphone App can be downloaded free-of-charge to your iPhone or Android phone directly from their respective app stores.
Question:
How do I obtain a ChallengeRunner ID and Password?
Answer:
Once you have been invited to a fitness challenge, you are either assigned an ID and password by your administrator or must click on a link where you will create one.
Question:
How do I link ChallengeRunner to a Fitbug?
Answer:
ChallengeRunner must be authorized to collect data recorded by a Fitbug. To authorize ChallengeRunner, perform the following steps: (Note - You must already have a Fitbug account to authorize ChallengeRunner)
  1. Log into ChallengeRunner using your ID and Password (See Above)
  2. Click the Profile menu option under your name in the upper right hand corner
  3. Click the Authorize link next to Fitbug
  4. A Fitbug webpage will appear. Submit your Fitbug account email and password
  5. On the authorization page, click Agree
  6. The Fitbug webpage will be redirected back to ChallengeRunner. You have now completed registration.
Question:
How do I log challenge activities?
Answer:
Fitbug data will be collected automatically based on your devices syncing ability and then transmitted throughout the day to ChallengeRunner.